Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed through the website and related guest interactions, including accommodation inquiries, luxury casino suite reservations, private salon requests, restaurant bookings, concierge assistance and general communications.

2. Personal Information We May Collect

• name and contact details;
• reservation and accommodation preferences;
• casino suite, VIP lounge or private gaming requests;
• restaurant and concierge preferences;
• information submitted through inquiry forms;
• payment or transaction-related information where required;
• identity and age-related information where access controls require it;
• technical browser, device and website usage data.

3. How We May Use Personal Information

• process reservations and guest inquiries;
• coordinate luxury casino suite stays;
• manage private casino access and VIP guest services;
• organise gourmet dining and concierge requests;
• support age or identity verification where applicable;
• protect guests, staff, property and digital systems;
• improve our website and guest experience;
• meet legal, regulatory and operational obligations.

4. Reservations, Casino Suites and VIP Services

When you request a luxury casino suite, private casino salon table, restaurant reservation or concierge service, we may use the information you provide to process your request and coordinate the requested service.

5. Casino Gaming, 18+ Access and Player Safety

Casino access is intended for eligible guests aged 18 or older. Identity and age verification may be required before entry to gaming areas or participation in certain casino services.

6. Gourmet Dining and Guest Preferences

Information connected with restaurant reservations, dietary preferences, private dining or concierge requests may be used only to the extent reasonably necessary to provide the requested guest experience.

The hotel promotes multi-course seasonal tasting menus, rare botanical infusions and non-alcoholic beverage programs.

7. Sharing Personal Information

We do not sell personal information. Information may be shared with trusted service providers where reasonably necessary for hosting, reservations, payment processing, communications, technical support, security, analytics or other hotel operations.

8. Data Security

We use reasonable technical and organisational measures designed to reduce the risk of unauthorised access, loss, misuse, alteration or inappropriate disclosure of personal information.

9. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or where longer retention is required for legal, security, compliance or operational reasons.

10. Your Privacy Choices

You may contact us with privacy-related questions or requests concerning information associated with your inquiry or reservation, including correction of inaccurate information where appropriate.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve the digital guest experience.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, operational practices or privacy requirements.

13. Contact Us

Phone: +61 3 9292 8000
Email: info@delvarisregalhouse.com
ACN: 629 184 503
ABN: 58 629 184 503